Report a problem with your order

Received a damaged, missing or wrong item? Tell us what happened and attach a few photos. Our customer care team will review it and get back to you.

Complaint details

Please report within 3 hours of delivery and include a clear photo of your order invoice. A short video of the product helps us resolve it faster.

Fields marked * are required. Your details are only used to resolve this complaint.

Full name

Email address

Phone number

Order number

You'll find it in your order confirmation SMS or email.

Describe the problem

0/2000 characters

Photos

Add photosor drag and drop them here

Add your order invoice plus photos of the product and packaging. JPG, PNG or WEBP, up to 5 MB each. (0 of 6 added)

Videos (optional)

Add a videoor drag and drop it here

A short clip of the product or the opened parcel. MP4, MOV, WEBM, M4V or 3GP, up to 50 MB each. (0 of 2 added)

Before you submit

Report damaged, broken, leaking, incorrect or missing items within 3 hours of delivery.
A clear photo of your order invoice is mandatory. Please also attach photos of the product and its packaging.
Keep the item unused, sealed and in its original packaging until your claim is resolved.
If you recorded an unboxing video, keep it — we may ask for it.

Read our full Return & Exchange Policy.

What happens next

We review your claim
Our customer care team verifies your complaint and photos within 48 hours.
We contact you
We call or email you on the details you share if we need anything else.
We make it right
Verified claims are compensated with a store voucher equal to the value of the affected product.

Need urgent help?

Our customer care team is available Mon - Sat, 09:00 AM - 07:00 PM.

WhatsApp (+92) 300-855-7423 Call (+92) 304-111-0075